Refund policy

RETURN AND REFUND POLICY

𝐴𝑙𝑙 𝑠𝑎𝑙𝑒𝑠 𝑎𝑟𝑒 𝑓𝑖𝑛𝑎𝑙. 𝑇ℎ𝑒 𝑜𝑛𝑙𝑦 𝑒𝑥𝑐𝑒𝑝𝑡𝑖𝑜𝑛 𝑖𝑠 𝑓𝑜𝑟 𝑑𝑎𝑚𝑎𝑔𝑒𝑑 𝑎𝑛𝑑 𝑑𝑒𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝑖𝑡𝑒𝑚𝑠. 

𝑃𝑙𝑒𝑎𝑠𝑒 𝑏𝑒 𝑎𝑤𝑎𝑟𝑒 𝑡ℎ𝑎𝑡 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑜𝑛𝑒 𝑤𝑒𝑒𝑘 𝑓𝑟𝑜𝑚 𝑡ℎ𝑒 𝑡𝑖𝑚𝑒 𝑤𝑒 𝑝𝑟𝑜𝑣𝑖𝑑𝑒 𝑡ℎ𝑒 𝑟𝑒𝑡𝑢𝑟𝑛 𝑙𝑎𝑏𝑒𝑙 𝑡𝑜 𝑠𝑒𝑛𝑑 𝑡ℎ𝑒 𝑑𝑎𝑚𝑎𝑔𝑒𝑑 𝑖𝑡𝑒𝑚 𝑏𝑎𝑐𝑘 𝑡𝑜 𝑢𝑠. 

𝐼𝑓 𝑖𝑡 𝑖𝑠 𝑛𝑜𝑡 𝑟𝑒𝑡𝑢𝑟𝑛𝑒𝑑 𝑤𝑖𝑡ℎ𝑖𝑛 𝑡ℎe 𝑤𝑒𝑒𝑘, 𝑤𝑒 𝑤𝑖𝑙𝑙 𝑛𝑜𝑡 𝑎𝑐𝑐𝑒𝑝𝑡 𝑜𝑟 𝑟𝑒𝑝𝑙𝑎𝑐𝑒 𝑡ℎ𝑒 𝑝𝑎𝑐𝑘𝑎𝑔𝑒. 𝐸𝑣𝑒𝑛 𝑖𝑓 𝑦𝑜𝑢 𝑠𝑒𝑛𝑑 𝑡ℎ𝑒 𝑝𝑎𝑐𝑘𝑎𝑔𝑒 𝑎𝑓𝑡𝑒𝑟 𝑡ℎ𝑒 𝑤𝑒𝑒𝑘 ℎ𝑎𝑠 𝑝𝑎𝑠𝑠𝑒𝑑, 𝑤𝑒 𝑠𝑡𝑖𝑙𝑙 𝑤𝑜𝑛'𝑡 𝑏𝑒 𝑎𝑏𝑙𝑒 𝑡𝑜 𝑟𝑒𝑝𝑙𝑎𝑐𝑒 𝑖𝑡 𝑓𝑜𝑟 𝑦𝑜𝑢. 𝑌𝑜𝑢 𝑤𝑖𝑙𝑙 𝑛𝑒𝑒𝑑 𝑡𝑜 𝑏𝑢𝑦 𝑎 𝑙𝑎𝑏𝑒𝑙 𝑓𝑜𝑟 𝑢𝑠 𝑡𝑜 𝑟𝑒𝑡𝑢𝑟𝑛 𝑦𝑜𝑢𝑟 𝑑𝑎𝑚𝑎𝑔𝑒𝑑 𝑏𝑜𝑜𝑘.

𝐹𝑜𝑟 𝑎𝑛𝑦 𝑖𝑛𝑞𝑢𝑖𝑟𝑖𝑒𝑠 𝑟𝑒𝑙𝑎𝑡𝑒𝑑 𝑡𝑜 𝑟𝑒𝑡𝑢𝑟𝑛𝑠, 𝑝𝑙𝑒𝑎𝑠𝑒 𝑒𝑚𝑎𝑖𝑙 𝑢𝑠 info@exclusibooks.com


*EU & UK CUSTOMERS*

14-Day Right of Withdrawal (EU & UK Customers)
If you are a resident of the European Union (EU) or the United Kingdom (UK), you have the right to cancel your order and return your purchase for any reason within 14 days.
  • The Return Window: You have 14 days from the day you (or a third party designated by you) physically receive your items to request a return.
  • How to Request a Return: To exercise your right to cancel, you must inform us of your decision through a clear statement. You can do this by using the contact form on our website, clicking the Return/Withdrawal link in your customer account, or emailing us directly at info@exclusibooks.com.

Return Shipping Costs
  • Buyer Responsibility: The buyer is responsible for paying all shipping costs associated with returning the item to our facility in Canada. Return shipping costs are non-refundable.
  • International Tracked Shipping: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit.
  • Customs and Duties: Please clearly mark the return package as "CANADIAN GOODS RETURNED" on the customs declaration. Any customs duties, taxes, or import fees incurred by us due to an improperly marked return package will be deducted from your final refund amount.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund is approved.
  • What We Refund: If approved, we will refund the full purchase price of the item plus the cost of our standard outbound shipping.
  • Express Shipping Exclusion: If you chose an express or premium shipping method at checkout, we will only refund the amount of our cheapest standard shipping option. You will not be refunded for the premium shipping surcharge.
  • Timeline: We will process your refund within 14 days of receiving the returned goods, or within 14 days of you providing verifiable proof that the item has been shipped back to us. Refunds will be issued to the original method of payment.

Exceptions to Returns

The 14-day right of withdrawal does not apply to:
  • Custom-made, personalized, or bespoke items.
  • Perishable goods or items that deteriorate rapidly.
  • Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.