FAQ

Do you ship regular trade books for free?

• We provide free shipping on all orders of $50CAD or more before taxes (excluding book boxes) inside Canada. Please be aware that we do not ship to P.O. boxes. If you use a P.O. box, we will reach out to you for an alternative address, or we may need to cancel your order.

 

Do you ship regular trade books outside Canada?

• We are thrilled to share that we now provide international shipping for our regular trade books, with the exception of EU countries due to GPSR regulations (the United Kingdom is not included in this restriction). 

  Customers in USA can enjoy free shipping on orders of $100CAD or more (excluding book boxes)

  
  

Do you offer local deliveries?(Edmonton and Area)

• We provide local delivery exclusively on weekends; please contact us to arrange this service before placing an order.

How long would it take to get my pre-orders?

• Pre-orders are usually ready to ship on the release date, but sometimes delays can happen due to shipping issues beyond our control. Rest assured, we will send your order out to you as soon as we have it in stock.

Can I request other book titles that you don’t have listed?

• Absolutely! We offer 10% off of regular price for special orders. Please keep in mind that we require minimum of 5 books and a full payment for any special orders. We can't guarantee that we'll be able to secure all the titles. Kindly contact us and we will assist you as soon as possible.

How long would it take to get my special orders?

• Shipping generally depends on the publisher, it usually takes about 2 business day for us to receive special orders in our shipping facility. (Please note that shipping is out of our control)

When are you starting your book box?

• We’re excited to announce that our non-subscription book box will launch in 2025! Be sure to check our website regularly or sign up for our newsletter to stay updated.

Would you ship your book box internationally?

• We offer worldwide shipping, with the exception of European countries due to GPSR (This will not effect United Kingdom customers). We are in the process of compiling the necessary requirements for GPSR compliance to facilitate future shipments to the EU.
• Please note that we do not offer free shipping on our book boxes.